Refund & Return Policy

Last Revised: May 2026

At Medicalosa, we take pride in offering premium neurology courses and eBooks curated by world-class medical experts. We understand that purchasing digital educational content is an important decision, and we are committed to ensuring your complete satisfaction. Please read our refund policy carefully before making any purchase.

No Standard Refunds

All sales of digital products on Medicalosa are considered final once the product has been:

  • Successfully downloaded
  • Viewed or accessed in any way
  • The download link has been delivered to your email address

We strongly encourage all customers to carefully review product descriptions, course outlines, and eBook previews before completing any purchase.

Exceptions for Refund Consideration

We understand that exceptional circumstances can arise. Medicalosa may consider refunds or replacements only in the following specific cases:

  1. Technical Issues
    • If the purchased product contains a corrupted or defective file
    • If you are completely unable to access or download the product despite multiple genuine attempts
  2. Duplicate Purchase
    • If you have accidentally purchased the exact same product more than once within the same transaction period
  3. Unauthorized Purchase
    • If your account was accessed and used fraudulently without your knowledge or consent
    • Valid proof of unauthorized access must be provided

How to Request a Refund

If you believe your situation qualifies for a refund under the exceptions listed above, please contact us within 7 days of your purchase date:

Email: support@medicalosa.com

Please include the following information in your request:

  • Your full name and order number
  • A detailed explanation of the issue you experienced
  • Screenshots or supporting evidence if you are reporting a technical problem

Refund Process

Once we receive your refund request, here is what you can expect:

  1. Our support team will review your request within 2 business days
  2. If your request is approved — the refund will be issued to your original payment method and may take between 5 to 10 business days to appear depending on your bank or payment provider
  3. If your request is not approved — we will provide a clear explanation of our decision and may offer alternative solutions such as a replacement download link or store credit

Important Notes

  • Refund requests submitted due to a change of mind or failure to read the product description prior to purchase will not be considered
  • Medicalosa reserves the right to limit or decline refunds for customers with a history of repeated refund requests
  • All products sold on Medicalosa are strictly digital — no physical items will be shipped or returned under any circumstance

Contact Us

If you have any questions or concerns regarding this policy, our support team is available 24/7:

Email: support@medicalosa.com Website: medicalosa.com

This policy complies with applicable digital goods regulations and may be updated periodically. Continued use of our Website following any updates constitutes your acceptance of the revised policy.